First Case & onboarding
Starting your first diabetic patient with Adapet? Get help with onboarding, patient setup, sensor application, and first data review.
Start first case →Support
Need help with Adapet? Start here.
Whether you're starting your first case, activating a sensor, accessing Vet Portal, or managing orders — we'll guide you to the right support path.
Support Categories
What do you need help with?
Sensor activation help
Need help applying the sensor, connecting the owner app, or confirming data in Vet Portal?
Watch application video →Vet Portal & Account Hub
Get help with clinic login, Vet Portal access.
Submit login issue →Owner App & data sync
Trouble with app connection, QR pairing, missing data, unit settings, or patient linking?
Submit support request →Orders, reorders, & shipping
Approved clinics can manage orders and shipping through Account Hub.
Go to Account Hub →Sensor issue or replacement
Report detachment, failed activation, missing data, or sensor review needs.
Submit sensor issue →Resources
Quick help links
Activation guide
Step-by-step guide for first patient activation.
Download guide →Sensor application video - dog
Watch the canine application video.
Watch video →Sensor application video - cat
Watch the feline application video.
Watch video →Vet Portal walkthrough
Learn how to review glucose trends and patient data.
View walkthrough →Owner App setup
Help pet owners connect and monitor glucose data.
View setup guide →Account Hub
Manage patients, orders, reorders, and support tickets.
Login →Resources
Professional training for veterinary teams
Comprehensive onboarding and continuing education programs designed specifically for veterinary practices implementing Adapet.
On-site training
In-person sessions at your clinic for hands-on learning
Virtual sessions
Live online training for remote team members
Ongoing support
Continued education and refresher courses as needed
Resources
Three ways to get support
Phone support
Speak directly with a support specialist for immediate assistance
1-888-444-2618
Mon–Fri, 9am–5pm PST
Call nowEmail support
Send detailed questions and receive comprehensive written responses
info@adapetmedical.com
Response within 24 hours
Send emailLive chat
Connect with our AI-powered database for quick answers to your questions
Chat Available
24/7 support
Approved clinics
Use Account Hub for faster support.
Reorder sensors, track shipments, and manage clinic preferences in Account Hub.
Sign inVet Portal access
Ordering Hub
Sensor reorders
Support tickets
Order history
Shipping information
Emergency? Contact your veterinarian.
For urgent medical concerns, contact your veterinary clinic or emergency animal hospital immediately. Adapet support is not a substitute for veterinary medical advice.
Frequently asked questions
How long does an Adapet sensor wear last? ▼
Up to 14 days, veterinarian-applied. Your clinic decides when the sensor is replaced.
Can I see my pet's glucose at home? ▼
Yes. The Adapet Owner App shows continuous glucose visibility between visits. Treatment decisions are made by your veterinarian.
What if the sensor falls off early? ▼
Use the Sensor Issue link above to report the issue. Your clinic will be notified.
How do I reorder sensors? ▼
Approved clinics manage reorders through Account Hub. Owners place orders through their clinic.
Still need help?
Our support team is available Mon–Fri, 9am–5pm PST. For non-urgent questions, send us an email.