We're here to help you succeed with Adapet
Access expert support, training resources, and educational materials. Whether you're a veterinarian or pet owner, we're committed to your success.
How Can We Help You Today?
Choose your preferred way to get in touch with our support team
Phone Support
Speak directly with a support specialist for immediate assistance
1-888-444-2618
Mon-Fri, 8am-8pm EST
Email Support
Send detailed questions and receive comprehensive written responses
info@adapetmedical.com
Response within 24 hours
Live Chat
Connect with our team in real-time for quick answers to your questions
Chat Available
24/7 support
Support Tailored to Your Needs
For Veterinary Professionals
Dedicated support for clinics implementing and managing Adapet for patients
- ✓ Technical integration assistance
- ✓ Staff training and onboarding
- ✓ Clinical consultation support
- ✓ Billing and ordering assistance
For Pet Owners
Compassionate support to help you manage your pet's diabetes at home
- ✓ App setup and usage help
- ✓ Understanding glucose data
- ✓ Device troubleshooting
- ✓ Educational resources
Self-Service Resources
Find answers and learn at your own pace with our comprehensive resource library
Owner Guide
Step-by-step instructions for using all Adapet features and devices
Video Tutorials
Watch demonstrations of common tasks and troubleshooting procedures
FAQ
Quick answers to frequently asked questions from users like you
Quick Start Guide
Get up and running quickly with our condensed setup instructions
Troubleshooting
Solutions to common technical issues and error messages
Downloads
Access PDFs, guides, and printable materials for offline reference
Frequently Asked Questions
How do I set up my Adapet account?
After your veterinarian prescribes Adapet, you'll receive an invitation email with instructions to create your account and download the mobile app. The setup process takes about 5 minutes.
What should I do if the sensor falls off?
Contact your veterinarian immediately for a replacement sensor. They will apply a new sensor and ensure proper adhesion. Do not attempt to reapply the sensor yourself.
How do I interpret the glucose data?
Your veterinarian will review the data with you and explain what the readings mean. The app provides color-coded indicators (green, yellow, red) for easy understanding, but always consult your vet before making any treatment changes.
Can I use Adapet with multiple pets?
Yes! You can manage multiple pets in the same account. Each pet will have their own profile, dashboard, and data history. Simply add additional pets through the app settings.
What if I'm having technical issues with the app?
First, try restarting the app and ensuring you have the latest version installed. If the issue persists, contact our technical support team via phone (1-888-444-2618), email (info@adapetmedical.com), or live chat for immediate assistance.
How often do sensors need to be replaced?
The V Plus CGM sensor lasts up to 14 days. Your veterinarian will schedule regular appointments to apply new sensors. You'll receive reminders in the app when replacement is due.
Is there a cost for support services?
All standard support services (phone, email, chat, and self-service resources) are included at no additional cost with your Adapet subscription. Premium training for veterinary clinics may have separate fees.
Can I share data with multiple veterinarians?
Yes, you can grant access to multiple veterinary professionals through the app. This is useful if you see specialists or travel with your pet. You maintain control over who has access to your pet's data.
Professional Training for Veterinary Teams
Comprehensive onboarding and continuing education programs designed specifically for veterinary practices implementing Adapet.
On-Site Training
In-person sessions at your clinic for hands-on learning
Virtual Sessions
Live online training for remote team members
Ongoing Support
Continued education and refresher courses as needed
Send Us a Message
Can't find what you're looking for? Fill out the form and we'll get back to you promptly.
Have an Urgent Issue?
For urgent technical issues or clinical emergencies, contact us immediately at 1-888-444-2618. If your pet is experiencing a medical emergency, contact your veterinarian right away.