First Case & Onboarding
Starting your first diabetic patient with Adapet? Get help with onboarding, patient setup, sensor application, and first data review.
Start First Case → Support
Need help with Adapet? Start here.
Whether you're starting your first case, activating a sensor, accessing Vet Portal, or managing orders — we'll guide you to the right support path.
What do you need help with?
Sensor Activation Help
Need help applying the sensor, connecting the owner app, or confirming data in Vet Portal?
Watch Apply Video →Vet Portal Log in
Get help with clinic login, Vet Portal access.
Login →Owner App & Data Sync
Trouble with app connection, QR pairing, missing data, unit settings, or patient linking?
Submit Support Request →Orders, Reorders & Shipping
Approved clinics can manage orders and shipping through Account Hub.
Go to Account Hub →Sensor Issue or Replacement
Report detachment, failed activation, missing data, or sensor review needs.
Submit Sensor Issue →Professional training
Webinars and educational sessions for veterinary teams adopting Adapet CGM.
Browse trainingContact Support
Phone Support
1-888-444-2618
Mon–Fri, 9am–5pm PST
Call NowEmail Support
info@adapetmedical.com
Response within 24 hours
Send EmailLive Chat
Chat Available
24/7 support
Approved clinic? Sign in to Account Hub.
Reorder sensors, track shipments, and manage clinic preferences in Account Hub.
Sign InEmergency? Contact your veterinarian.
For urgent medical concerns, contact your veterinary clinic or emergency animal hospital immediately. Adapet support is not a substitute for veterinary medical advice.
Frequently asked questions
How long does an Adapet sensor wear last? ▼
Up to 14 days, veterinarian-applied. Your clinic decides when the sensor is replaced.
Can I see my pet's glucose at home? ▼
Yes. The Adapet Owner App shows continuous glucose visibility between visits. Treatment decisions are made by your veterinarian.
What if the sensor falls off early? ▼
Use the Sensor Issue link above to report the issue. Your clinic will be notified.
How do I reorder sensors? ▼
Approved clinics manage reorders through Account Hub. Owners place orders through their clinic.
Still need help?
Our support team is available Mon–Fri, 9am–5pm PST. For non-urgent questions, send us an email.